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Team Leader, Operations

Jobs Description

You're a master of organization and efficiency behind the scenes of our stockroom. As Operations Team Leader, you play a key role in creating our striking merchandise design. Positive, creative and enthusiastic, you think quickly on your feet and adapt easily to change. Supporting the Assistant Store Manager, Operations and Assistant Store Manager, Visual, you help to lead, plan, perform and supervise the work of the merchandising/stock team, shifting your focus as needed - and shifting scheduling - to put visual plans into action. You ensure product on the sales floor is well-stocked and always ready for customers to shop. Beyond the sales floor, your attention extends to the stockroom, which you keep organized and running efficiently at all times. You are both a mentor and a leader to Merchandising/Stock Associates. You communicate the overall design vision, answer questions, provide productive feedback and lead by example in performing high-level assignments. Your excellent communication skills also cross channels to the sales team to ensure they are involved in visual and operational excellence.

Areas of Responsibility

Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.

Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.

Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.

Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.

Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.

Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.

Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.

Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.


Education / Experience Requirements

Your sense of personal style with a discerning eye and passion for design and home furnishings

1+ years customer service or retail experience

Strong communication and interpersonal skills

High school diploma/GED or equivalent

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.